Support Policies

You can contact our customer support representative via:

1. Contact form:
   The form spaciously provided in the Contact page is the method we recommend you the most to use. With this, your initial message will be automatically logged into our admin system so we can keep track on its progress. We will immediately respond (via email) to your message we've received from this form.

2. Email:
   Or you can send email directly to our email address imagineensemble@gmail.com.
   When you send the email, ensure you provide the following info:
   - Subject
   - Your name
   - Country
   - Your message

3. Social media:
   You can reach us by visiting our Facebook page, Twitter, or Instagram account. You may reach us via message/chat feature in the respective platform, comment on our post, or "mention" us anywhere.

Hours of Operation

We use working hours of:

• Weekdays:
  - Jakarta, Indonesia: 09.00 - 20.00 (UTC+07:00)

• Weekends:
  - Jakarta, Indonesia: 10.30 - 20.00 (UTC+07:00)

Regardless, you can always contact us anytime at your convinience, and we will respond to your message immediately in the following time of our operational hour!